The fresh Student loans Business (SLC) told me one to, centered on HM Cash and you can Customs’s facts, I don’t exist

I was paying my personal student loan given that 2010 for the month-to-month instalments greater than ?200 through PAYE, yet the equilibrium is growing and you may attention costs try ballooning

The trouble seemingly have started as i changed jobs into the 2012. 36 months after, I discovered you to none of my payments got put on my personal account.

HMRC insisted it absolutely was difficulty having SLC. We sent four years’ property value payslips in order to SLC double (it missing the initial package) and you can, immediately following 1 year, ?twelve,366 was subtracted regarding my personal debt. One to don’t include the cumulative focus charge. SLC insisted I happened to be liable for such as they had been put on an mistakenly exorbitant harmony.

That was in 2019. Since then, I’ve been unable to log in to view my account. SLC has variously told me there’s a block on it, that it’s being investigated by HMRC, or, more recently, that it isn’t authorised to discuss the account over the phone. It also insists it is not authorised to send paper statements, so can’t establish what I owe.
EK, London

SLC introduced me on to HMRC, hence promised surprise studies. It appears that once you altered operate the federal insurance coverage payday loans Independence OH amount was merged having a beneficial stranger’s, very repayments were sitting into the limbo to own 9 years with notice racking up into harmony one, but also for the fresh new mistake, must have already been paid back. What is it really is alarming would be the fact SLC and you can HMRC made an effort to offload your to each other for the six many years which you have tried to care for the challenge, and you will step was only taken once i had inside it.

You will find together with put up a beneficial ?400 redress percentage, and set procedures in place to avoid a reoccurrence of thing.” SLC, and that did not promote a comment, keeps meanwhile decided you owe ?step 1,800, however, has but really to explain whether or not this consists of the newest unfairly used focus. Of course, you want new unsubstantiated contribution created regarding. Their plight might possibly be annoying adequate in the event it was a-one-out of. Although not, almost every other graduates have complained if you ask me that they’re are recharged to possess costs obtained currently repaid, otherwise blocked out-of checking the harmony.

Londoner Le received confirmation from SLC that his loan was paid up in 2019. However, deductions from his salary resumed without explanation in ed each other. “HMRC told me it had received notification from SLC in May to deduct student loan repayments,” he writes. “SLC said this must have been an error and that they would notify HMRC to stop taking payments and I would receive a refund from my employer.

“By September the payments were still being deducted, and SLC claimed that a mortgage-style’ loan, from Thesis Servicing on my account, was to blame. But it confirmed it had no record of anyone with my name.”

HMRC says: “I apologise while having updated our info in order to echo the student mortgage money designed to date

“During my last telephone call with SLC, it said it might not bring any further facts about it mysterious mortgage hence all it could would is actually notify HMRC again, however, this would occupy to a couple months. HMRC claims it has not yet heard out-of SLC. Therefore I’m stuck inside an effective bureaucratic nightmare which includes, up until now, rates me ?2,000 that we is unwell afford.”

Meanwhile, EW of London has been trying since 2018 to find out how much she still owes. “Every time I am told there is a balance error so there is suppression on my account, which means they can’t provide me with an accurate statement, or an estimate of when this will be resolved,” she writes.